As a Product Designer at Samsung SDS, I contributed to the evolution of Network in One (NiO) a proprietary enterprise platform developed to support network operations across Samsung SDS’s global infrastructure.
NiO serves network engineers worldwide, managing tens of thousands of network devices and providing tools for configuration, automation, monitoring, and ticket management. It enables these global teams to handle complex network systems more efficiently and consistently.
Due to non-disclosure obligations (NDA), I am unable to share visuals, internal data, or specific workflow details from the project. However, the following sections outline my contributions, collaborative process, and the ways my design work supported the platform’s effectiveness and adoption among network engineers globally.
If you’d like to better understand how I work — from discovery to delivery — you can explore my other case studies, which reflect my approach to problem solving, user-centred thinking, and cross-functional collaboration.
Worked closely with a fellow Product Designer to collaborate directly with the Product Manager based in Korea, receiving feature requirements and feedback firsthand from stakeholders at Samsung HQ.
Translated business needs and engineering constraints into UX flows by aligning design directions with real-world usage scenarios provided by the Korean product team.
Participated in requirement refinement sessions and design reviews with stakeholders to clarify technical priorities and ensure alignment before initiating design work.
Designed intuitive user flows and layout hierarchies for core modules such as “Interface Configuration”, “Job Automation”, and “Device Management”, helping reduce task time for network engineers.
Simplified complex workflows by structuring forms, dropdowns, and visual states to match engineers' mental models — especially in port and slot mapping interactions.
Proposed improvements to table views, slot indicators, and navigation panels to reduce friction and improve scanning efficiency for dense technical data.
Maintained the internal design system by auditing interface components and identifying visual inconsistencies across modules.
Updated or redesigned assets such as status indicators, navigation drawers, and filter dropdowns to reflect a cohesive atomic design structure.
Documented design decisions and provided usage guidelines in both English and Korean to support better collaboration between local and HQ development teams.
Collaborated with the frontend team to test updated components and ensure performance under real usage conditions (e.g., large datasets or scroll-heavy interactions).
Supported fortnightly syncs with engineers and product leads across Vietnam and Korea to align design decisions with implementation feasibility.
Facilitated internal walkthroughs to explain feature logic, annotated prototypes in Figma, and clarified micro-interaction behaviours with developers.
Helped QA testers understand intended flows to reduce back-and-forth during staging.
Co-owned the backlog of UI tasks with the other Product Designer, making prioritisation decisions based on user impact and delivery constraints.
Although usage metrics were not publicly trackable due to internal tool limitations, the design updates contributed to:
Smoother onboarding for junior engineers thanks to simplified interfaces and clearer workflows
Higher adoption of “Interface Automation” features after button hierarchy and task sequence were redesigned
Positive verbal feedback from engineers and PMs in Korea on ease of use and visual clarity
